Contact Us: 412-931-1111      

Network Access Self-Managed RMM

A single pane of glass for managing your IT infrastructure…

It have never been easier to manage your IT assets as it now with the Network Access Self-Managed RMM service.  Our service enables your team to manage your infrastructure from a single a single console.  Now you can take advantage of enterprise-class remote monitoring, management and automation platform.  Everything you need to deliver better IT.

The base Network Access Self-Service RMM enables your IT department to:

Microsoft & 3rd Party Patch Management

The Network Access Self-Managed RMM offers a complete suite of patch management tools in one application. From this point on you might as well kiss goodbye to Windows updates, stop worrying about security on each and every device you manage – and start relaxing while Network Access Self-Managed RMM takes care of the work for you, ensuring all essential system updates are applied.

  • Supports ALL updates (including non-security updates) for Microsoft Windows and other Microsoft products including Office and Exchange
  • Covers all 5 major browsers – Explorer, Chrome, Firefox, Safari and Opera
  • Support includes most commonly exploited Adobe and Oracle Java
  • Other vendor support including Apple, Mozilla, Zip tools and more, as well as Instant Messaging Clients such as Skype and Yahoo Messenger
Network Access Self-Managed RMM
Set and forget – or customize if you need to

self_rmm_patch2
  • Automatically approve patches (by severity) and schedule installation of approved patches
  • Use built-in missed schedule options to give you control if the device is “off”
  • Manually approve and install patches from Dashboard right away or schedule for later

A comprehensive patch management suite…

Network Access Self-Managed RMM patch management scans your customers’ networks automatically or on demand and gives you all the functionality and tools you need to effectively install and manage patches on all machines, across different operating systems and products, and in all languages supported by the vendor.

  • A complete suite of patch management tools in one application
  • Provides support for many popular applications
  • Helps you maintain a secure, compliant network for your customers
  • Upgrade to the latest versions, automatically
  • Easily deploy patches network-wide

…that keeps computers up-to-date with the latest patches

Network Access Self-Managed RMM
  • Robust vulnerability scanning and security capabilities
  • For Microsoft Windows and Office applications and non-Windows applications

Remote Control – Be wherever your customers need you to be

Remote access with Take Control and Remote Background Management helps you give customers a seamless, secure maintenance experience – wherever they are. One click allows quick and easy remote access to any server or workstation from your Network Access Self-Managed RMM dashboard – as if you were sitting right in front of it.

  • Fast support – connect immediately, even through firewalls
  • Cut costs – provide faster support to more users without additional staff and travel expenses
  • Secure connect – highly secure connection, low impact on bandwidth
  • Reporting – generate remote access session reports
  • Attended or unattended – allowing you to work out of hours
  • Remedy issues quickly, easily and seamlessly – without interrupting end-users

…at any time. Even after office has closed for the day.

Take Control = remote control, and lets you take advantage of 24/7 remote IT support so you don’t need somebody there at the other end. Save your most important contacts in your computers and contacts list and connect within seconds.
self_rmm_remote3

For flawless support

Streamline your teams’ activities and provide a hassle-free support experience with the Remote Background Management (RBM) tool – a tool which enables you to work on client machines remotely to fix problems without interrupting the end-user.

Better still, combine it with Remote Command Line, Remote Process Control and Remote Service controls to make life even easier:

  • Manipulate the file system (move, copy and delete files)
  • Map network drives, edit the registry, install software
  • View running processes and the resources they’re using, kill non-responsive processes and add a process check to monitor problem processes
  • Start, stop and restart services
  • Change the start-up type of a particular service
  • Show service dependencies and add a Windows Service Check to check problem services

Automated Maintenance – Spot problems early. Go fix them. Simple

Automated maintenance with Network Access Self-Managed RMM is about making life easy – for you and your business. From the brilliant single-pane of glass, you get 360 visibility of network along with the ability to deploy patches and a ton of other automated tasks and custom scripts.

  • Stay focused on your business
  • Grow monthly service contracts
  • Be more in control and fight less fires
  • Scale your business profitably
  • Spend less time on mundane routine tasks

Easy and comprehensive managed services scripts

  • Direct from the Network Access Self-Managed RMM Dashboard
  • Stay “on the ball” without physically touching every computer
  • There’s no scripting language to learn
  • Manipulate any file and/or registry key
  • Ability to launch/close any application
  • Deploy any type of script and execute locally
  • Automated error and failure handling
  • Automatic OS detection
self_rmm_scriting

Via the web Dashboard, the tool provides visibility to networks while creating a flexible and secure solution for you to deploy software, patches and various other automated tasks and custom scripts. In turn, the systems will run more efficiently, resulting in overall improvements in end-user and organizational satisfaction levels and productivity.

Automated tasks

As you’d expect, there are certain pre-configured tasks in the set-up which can be applied to servers and workstations, both singularly and in groups. These are straight-forward, quick to configure and easy to track:

  • Antivirus – We cover practically every anti-virus
  • Application Control – Active Directory Users Query; Running Process
  • Clean-Up – Clean Temp Log Files; Clear Event Log; Defragmentation
  • Exchange – Large Mailboxes; Exchange Store Control – Exchange 2003; Exchange Store Control – Exchange 2007 (or later)
  • Virtualisation – VMware ESXi Virtual Machine Control
  • Windows – Reboot; Service Control
self_rmm_scriting2

Custom Scripts

With Network Access Self-Managed RMM, you can script, execute and track custom maintenance tasks.
self_rmm_scriting3

Maximum Monitoring, Minimum Hassle

Let’s cut to the chase – in IT support you need to know exactly what’s going on and where. Effective, reliable systems monitoring is the only way to get accurate insight into your network and to deliver a valuable cost-effective service. Armed with Network Access Self-Managed RMM and real-time info on system status you get to stop small problems in their tracks before they become expensive disasters.

  • Pay-as-you-use – only pay for features you need
  • Cloud-based – no hardware, software or system admin overhead
  • Incredibly easy to use – you’ll be up and running in minutes

Monir

So what does it cover? Pretty much most devices and services that you need to monitor:

  • Remote server monitoring
  • SNMP & network monitoring
  • Website monitoring
  • Mobile monitoring
  • Cloud app monitoring
  • Workstations monitoring
  • …and of course, VM monitoring

That’s a lot of monitoring from such a small, nimble piece of kit – but given that it’s the backbone of your business (and ours), you expect it.

Alerting & Viewing – Get a 360 view of your network

Get a 360° view of what’s going on and stay on top of your systems wherever you are. Flexible alerting combined with our brilliant web-based dashboard mean you can keep an eye on what’s going on across your networks in a way that suits YOU.

  • Stay on top of systems wherever you are
  • Catch problems early when you are on the move
  • Fix problems remotely
  • Automated reporting
  • Automatic alerting whenever systems or components go out of shape or fail – with capabilities such as service restarts, scheduling reboots and running automated tasks

Maximum alerting greatness

We know. Your business relies on flexible, accurate, timely alerts. Get alerted to issues with instant email and SMS alerts the moment a problem is detected – and before your users even know they have one.

  • Configure email and SMS alerts in seconds: by client, by check-type, in-hours/out-of-hours – in virtually any way
  • Get a short, accurate alert that informs you of the exact cause of the problem as soon as it arises so you can fix it fast
  • Emails are generated for every check failure or overdue server with ability to add SMS alerting
  • Of course, the option to enable or disable alerts as required

You need quick and easy access to information about your network. Not only does our solution deliver the information you need from one dashboard and one view, you can also access that info across a number of devices and formats:

  • That includes your Apple or Android cellphone. Manage customers’ systems on the go with the free iPhone, iPad and Android Apps
  • The Wallchart. Get the ‘big picture’ overview with the WallChart display – a view of your Dashboard on a large screen in your office that continually refreshes and sounds when any new problem arises
self_rmm_alerting

Active Discovery – Complete visibility of the devices on your network

Active Discovery gives you as broad as possible a view of who and what is connected to any network for which you are responsible. Over time, new devices will be added to these networks, some of which the clients themselves may not even be aware of. Active Discovery ensures that any new device on a network can be found, and can be properly managed before it becomes an issue.

  • Monitor all of your network and easily search for devices
  • Discover and categorize the devices connected to each managed subnet and get details such as MAC address, IP, Operating System, Version and hostname
  • See when devices come online and when they disconnect from the network
  • Prevent exposure to unmanaged devices from compromising networks, and keep your customers more secure

Self-Managed Active Discovery


Add-on Network Access Self-Managed RMM services:

MDM – Take advantage of the move to mobile

You’d expect this tool with any IT support solution these days – so we’ve incorporated it with our RMM solution so that you can offer a robust mobile device management service to your business. With its scalable, easy-to-configure and easy-to-manage features – via one pane of glass – our MDM tool offers the a robust solution available for managing your mobile security and management.

self_rmm_mdm1
  • Visibility around device ownership and handset details
  • Location tracking
  • Remotely lock, set passcode or wipe devices
  • Configure detailed security settings
  • Remote configuration of email and wifi access
  • Supports Apple iOS, Google Android, and Microsoft Windows Phone 8.1 devices and tablets
  • Monitor for data usage
  • Protects against device loss and theft, safeguarding company data
  • Tracks devices through ‘location tracking’ reporting
  • Empower BYOD employees – staff work quicker, more efficiently, more effectively and flexibly using the devices of their choice and providing secure access to company systems and data
  • Enables cost control with asset visibility and expense management
  • Doesn’t compromise productivity or privacy for either your employees
self_rmm_mdm2
self_rmm_mdm3
  • Harness a huge shift in the market towards mobile and defend against the shift away from desktops and servers
  • Quicker, automated set-up and maintenance of mobile fleet meaning efficiency, profit and reduced risk

Our MDM capability is built in to the Network Access Self-Managed RMM system, so this is an easy, painless addition to your service offering. Via one pane of glass, you’ll be able to extend your reach into the mobile explosion. Dip your toe in the water and see where it takes you!

self_rmm_mdm4

Web Protection – Safe & Productive Web

Now you can extend your existing endpoint and network security service with an additional layer of protection. Web Protection is our easy-to-manage web security feature that allows you to control, monitor and enforce client web policies all via a single pane of glass – the Network Access Self-Managed RMM dashboard.

Robust, flexible, easy to manage

Combine Web Protection with Managed Antivirus, and patch management to offer complete protection from every security angle, delivering comprehensive web security, web filtering and bandwidth monitoring.

self_rmm_web1
  • Keep the business safe and end-users protected by securing against websites pushing malware, phishing, proxies, spyware, adware, botnets and spam
  • Apply time-based browsing rules and web content filtering policies across a robust range of website categories and helping to reduce non-work related browsing such as social networking, auctions, games and more
  • Help employees stay productive with common-sense web browsing policies designed for the workplace
  • Stay on top of bandwidth usage with alerts when devices exceed thresholds – enabling quick remediation to avoid unwanted costs or a throttled network
  • Protect the business from legal liability and reduce the risk of a security breach through proactive internet access controls

Here’s how it works

The Web Protection feature is built around a policy-driven approach so each device that you turn on for Web Protection will point to a central policy. You can edit the policy and adjust settings for the devices with that particular policy, helping you to scale Web Protection to a range of devices as opposed to having device-level settings across the board.
self_rmm_web2

There’s a ton of great policy options

self_rmm_web3
  • Block users from visiting suspected and confirmed unsafe sites
  • Apply web filtering to enforce internet access policies in the workplac
  • Set white lists and black lists to override category based filters
  • Optionally apply a schedule so employees can access non-work sites during out of office hours or on the lunch hour
  • Apply a ‘web bandwidth’ check and be alerted when there’s excessive bandwidth activity on a network
  • Intelligently filter internet activity by day, category and URL to reveal trends, spikes and irregularities and show or hide URL data depending on data privacy requirements
  • …complete with detailed reporting tools that let you analyze browsing activity and demonstrate the effectiveness of web security.
Network Access Self-Managed RMM Web Protection lets you do all the things you need to do to make your security offering as comprehensive as it can be. Supported with Patch Management, Managed Antivirus, and MDM, you really can offer peace of mind around business security.
self_rmm_web4

Managed AntiVirus – Powered by Bitdefender

BitDefender_logo
Bitdefender’s antimalware technology ranks consistently as the best available on the market and is the top-rated business antivirus software on independent review site AV-TEST. With this technology now available as a fully integrated part of the Network Access Self-Managed RMM platform.

Bitdefender combines best-in-class protection against malware and viruses with excellent performance in minimizing false positives and low system overhead. BitDefender delivers this protection with the lowest possible management effort.

The new update also includes:

  • The introduction of Behavioral Scanning to complement Active Protection to maximize effectiveness against hard to detect threats such as Cryptolocker.
  • “Snooze” feature to disable antivirus for a short time in order to perform maintenance, simplifying policy management.
  • Site Concentrator, which centralizes virus definition updates to minimize bandwidth requirements and can be used for devices on and of the network.
  • Enable on individual servers and workstations or on all servers and workstations at a client or site
  • Configure every aspect of the Managed Antivirus agent including scan schedules and remediation action
  • Fine tune protection policies
  • Manage quarantine
  • Free malware removal service
  • Used on over tens of thousands of networks worldwide
  • Flexible reporting capabilities