The Dangers of Asking Your Sole IT Support Technician to be Your Superhero
As the old saying goes, “Hope is not a strategy.” But for many organizations, hope is the strategy when it comes to their technical support staffing.
At a large number of organizations, IT staff members are often asked to take on “superhero support” measures to keep the applications available 24/7. This could mean they work late nights and into the early morning to maintain the company’s critical functioning systems and drag themselves into work the next day.